Refund Policy – HidzoVPN

Overview

Whether you can get a refund, and how, depends on where you bought your HidzoVPN subscription and how you paid. This policy applies to all HidzoVPN subscription plans.

Purchases through the App Store or Google Play

If you subscribed in the HidzoVPN app on iOS or Android, Apple or Google processed your payment, and their refund policies apply. HidzoVPN cannot issue refunds for these purchases, and we do not see your payment details.

• Apple App Store: request a refund at reportaproblem.apple.com or through your Apple account. Apple decides whether to grant it.
• Google Play: request a refund from your Google Play order history. Google Play handles requests made within 48 hours of purchase; after that, you can contact us and we will review the request under Google Play's developer refund options.

Cancelling a subscription stops future renewals but does not refund the current period. Manage or cancel your subscription in your device's App Store or Google Play subscription settings.

Website purchases by card or digital wallet

Subscriptions bought on hidzovpn.com with a card or digital wallet (for example Apple Pay or Google Pay), processed by Stripe, are eligible for a prorated refund if you request it within 30 days of the purchase or renewal date.

What "prorated" means: we refund the unused part of your current billing period. The amount is your payment, minus the value of the days elapsed from the start of the period to the date we receive your request.

Example: you pay €60 for a 12-month plan and request a refund on day 10. The 10 days used are worth €60 × 10/365 = €1.64, so you receive €58.36.

Eligibility by plan length:

• Monthly plans: eligible within 30 days of each payment.
• Plans longer than one month (for example 6 or 12 months): eligible only within the first 30 days after payment. After that, the plan is not refundable for the rest of its term, and you keep access until it ends.

How to request a refund:

1. Email [email protected] from the email address on your HidzoVPN account.
2. Include your account email and, if you have it, the Stripe receipt or order number.
3. We confirm eligibility and the refund amount, then cancel the subscription.

Approved refunds go back to the original payment method. Your bank or wallet provider usually shows the refund within 5–10 business days. Access to HidzoVPN ends when the refund is processed.

Website purchases by cryptocurrency

Subscriptions paid with cryptocurrency are final and not refundable.

• Irreversible transfers: crypto payments cannot be reversed, and returning funds would require sending them to an address we cannot verify belongs to you.
• Anti-money-laundering (AML) obligations: sending funds back to wallets that cannot be verified can be used to move money illegitimately, so we do not issue crypto refunds.
• Price changes: the value of the coin you paid with may change between payment and any refund.

Before paying with cryptocurrency, check the plan and duration you are buying. You can cancel renewal at any time, and you keep access until the paid period ends.

General terms

• One refund per customer: we may decline repeated refund requests from the same person, payment method or device.
• Terms of Service violations: accounts terminated for breaching our Terms of Service are not eligible for a refund.
• Chargebacks: please contact [email protected] before disputing a charge with your bank. A chargeback suspends the account while it is reviewed.
• Your legal rights: nothing in this policy limits rights you have under the consumer protection laws of your country.
• Changes: we may update this policy. The version in force on your purchase date applies to that purchase.

Questions about this policy: [email protected].